As Senior Director of Member Services at United Way Worldwide, Jenny Palazio manages the annual membership renewal process for 1,100 local United Ways. She provides staff support to the Membership Accountability Committee which is responsible for fairness and consistency in the application of membership requirements. She has held this position since 2000. Jenny is a frequent presenter at United Way Worldwide webinars and other learning opportunities on governance and accountability practices. She has spoken at the BoardSource Leadership Forum and at events sponsored by the Greater Washington Society of CPAs, Virginia Nurses Association, and Fannie Mae. Jenny has a BA in Economics from the University of Virginia which qualifies her to painfully elaborate on the obvious. For the last eight seasons, Jenny has served as a VITA volunteer tax preparer in Alexandria, Virginia.